Job Title: Remote Scheduling Assistant

Company Overview: Enchanted Expeditions is a distinguished travel agency committed to creating unforgettable adventures for our clients. With a focus on excellence and personalized service, we strive to exceed expectations and inspire wanderlust in all who embark on journeys with us.

Job Overview: As a Remote Scheduling Assistant at Enchanted Expeditions, you will play a crucial role in managing appointments, schedules, and itineraries for our clients and team members from a remote location. This position requires strong organizational skills, attention to detail, and excellent communication abilities.

Responsibilities: Appointment Management:

• Coordinate and manage appointments, meetings, and consultations for clients and team members.
• Schedule travel-related arrangements, including flights, accommodations, and transportation, based on client preferences and availability.

Calendar Management:

• Maintain and update calendars for team members, ensuring accuracy and efficiency in scheduling.
• Monitor and prioritize calendar conflicts and adjustments in collaboration with relevant stakeholders.

Communication:

• Serve as a point of contact for scheduling inquiries and requests, responding promptly and professionally via phone, email, and chat.
• Liaise with clients, vendors, and internal teams to confirm appointments, resolve scheduling conflicts, and communicate changes as needed.

Documentation:

• Keep detailed records of appointments, schedules, and itineraries in the company's database systems.
• Prepare and distribute relevant documentation, including meeting agendas, travel itineraries, and appointment reminders.

Customer Service:

• Provide exceptional customer service to clients, assisting with inquiries, bookings, modifications, and cancellations as necessary.
• Address client concerns and issues related to scheduling with empathy and professionalism, striving for prompt resolutions.

Process Improvement:

• Identify opportunities for streamlining scheduling processes, improving efficiency, and enhancing the overall customer experience.
• Collaborate with team members to implement innovative solutions and best practices in scheduling management.

Benefits:

• Competitive pay with opportunities for performance-based bonuses.
• Flexible work schedule with the convenience of remote work.
• Opportunities for career growth and advancement within the travel industry.
• Access to travel discounts and perks for personal travel experiences.
• Comprehensive training and support to excel in the role.
• Health insurance coverage and additional benefits package.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in scheduling, administrative support, or a related field, preferably in the travel industry.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Proficiency in using computer software and database systems, with advanced knowledge of scheduling tools and Microsoft Office suite.
• Ability to work independently and collaboratively in a remote team environment.
• Passion for travel and a commitment to delivering exceptional service to our clients.

Join Enchanted Expeditions and be part of a dedicated team committed to providing outstanding scheduling support and creating magical travel experiences for our clients, all while working remotely in a dynamic and rewarding role.